5 Tools to Help Your Employees Work from Home
According to Stanford research, a staggering 42 percent of the United States labor force are now working from home full-time. Nowadays, most […]
Are cloud communications right for small businesses?
Effective communication is the cornerstone of any successful business, no matter its size. Consumers have multiple alternatives to communicate with a business […]
Simple guidelines of phone etiquette for business calls
Even in an age of social media and email, many customers prefer a phone conversation when communicating with your business. In fact, […]
How digitalization help SMEs in the global economy
The pandemic has affected all of us in many ways, with no country escaping the ravaging virus. Businesses have struggled and several […]
Top VoIP security risks and how to avoid them
When VoIP first launched, few people were concerned about security. IT leaders were rightly more interested in audio quality, reliability, and cost. […]
Simple ways to internationalize a B2B business
One of the myths about internationalization is that you have to be a big company with massive resources to look beyond country […]
What is the best virtual switchboard for your company?
Virtual phone systems are here to stay and it’s not surprising why. While relatively unknown even just a decade or two ago, […]
What is Conversational AI and how to use it to grow your business
Artificial Intelligence (AI) based solutions are everywhere. They provide everything from movie recommendations for consumers to 24/7 customer support for a business. […]
5 problems implementing a call center in SMBs
The word call center conjures up images of cavernous office spaces filled with rows and rows of workers sitting in front of […]
What is mobile UC
Communication is an essential organizational resource and it is just as vital to a business’s success as finance, HR or IT. Communication […]
How to start a small contact center in hours with CCaaS
Starting a contact center – no matter the size – can be daunting. You need to stay within budget, get everything working […]
Managing company communications throughout a lockdown
2020 has been a stressful year for everyone around the world. Regardless of other news-worthy events, this year will be remembered for […]
