The Mobile Smartphone application enables you to make and answer VoIPstudio calls on your smartphone.
The application needs to be installed and running on every smart device that you want to use for VoIP calls.
Requirements Android 6+, iOS 9.3+
The application can be downloaded from the Android and iOS app stores. Quick links can be found here:
To install the app search for VoIPstudio on
app store or
google play and select 'install'.
The app will request the right to make and record phone calls.
If you are using android 7.0 you will need to set permissions to the VoIPstudio application. You can do this by opening your telephone application on your smart device and follow steps below:
(1)in Figure 4.3 above.
(2)on the drop-down list.
(4)and activate the field for VoIPstudio application.
To start making VoIPstudio calls simply login into the app with your email and VoIPstudio password (the same credentials you use for web Control Panel).
All your contacts are kept in a contacts section with direct links for you to call them, chat or edit their information.
1in the screenshot above.
2on the figure above.
3to call. If you call an internal contact you will see the chat icon
4to enable quick access to the chat function.
1in the image above.
1and select 'add contact'.
Note: remember that you can easily import your contacts from Google Mail or Microsoft Exchange through your dashboard. For your reference: [wiki:Manual/v2/Admin/en/30_Contacts#Import]
1on the bottom bar.
2near the message.
3and selecting the desired option
2and shows your voicemail folders.
To dial a number:
1. Click on the phone icon
1 on the bottom bar.
2. To expand the keypad select the dialing icon
3. Dial the number and press the call icon
Note: If you need to call an international number you will need to select the country prefix first
During a phone call, the app will display the on-call options panel as shown on the picture above. This panel allows you to: 1. Send digits (DTMF) on the keypad 2. Mute the microphone 3. Activate the speaker 4. Put the call on hold 5. Transfer the call 6. Hang up the call
Transferring a call allows you to connect the call with a different extension or number. You can transfer an ongoing call by:
1. Clicking the transfer button
1 in the on-call options panel.
2. you need to select the destination by selecting the contact
2 or dialing the number
Then you have three options:
1on the bottom bar.
2near the phone number.
1on the bottom bar. This will display all your chat conversations.
2near the message.
1on the bottom bar. This will allow you to select
2Fax History or
FAXsection you can check for Inbound/Outbound FAX and download them by clicking the download icon
Call Recordingssection you can access all user call recordings and reproduce the recordings using the
Note: prior to access user self
Call Recordings admin must provide corresponding rights to the user.
You can access the application main menu by clicking the button
1 from the figure above. This will expand a drop-down menu which gives access to:
Status- this allows you to change the phone and chat status
Add Contact- this allows you to add new contact in the personal directory
Settings- this is described below
Help- this is described below
Logout- this is described below
Within the Settings section, you can change your contact details and password.
Through the help feature, located on the main menu you can:
1. View the current release of the app in 'About'
Report a problem
Troubleshooting will display all the relevant data such as the current app and OS releases and SIP credentials.
To report a problem with a softphone application or calls made / received:
Helpfrom the contact menu.
Report a problemfrom the
Submitbutton to open a Support Ticket.
The Log out button will disconnect our SIP user from the smart device so VoIPstudio won't continue receiving calls until you log in again. If you use a shared device it is recommended that you log out each time you finish using the device.
You can switch the phone status to
Do not Disturb which will prevent VoIPstudio calls from being received on your smartphone.
You have the following Status options:
Online This is your usual setting and indicates that you are available to receive calls
Away Your contacts can see that you’re signed in, but not available
Do not Disturb This setting will prevent chat messages from being received on your smartphone
Invisible This will make you appear offline but you will be able to use the app as usual.