Improve customer service with coaching for your call center
Customer service is a fundamental pillar in any company that aims to maintain a solid and lasting relationship with its customers. In […]
Ultimate guide to the benefits of VoIP for the retail industry
In the retail industry, where every customer interaction can make the difference between success and failure, customer service and operational efficiency are […]
Call avoidance: Boost the efficiency of your call center
Have you grown tired of unwanted calls disrupting your business flow? According to a ZDNet article, small businesses in the United States […]
PSTN Switch Off: Embrace the migration to IP
The date has arrived! The PSTN switch-off will occur in the UK in December 2025. In short, the Public Switched Telephone Network […]
How to get a VoIP number: Step by step guide 2024
A VoIP phone service is a feature-packed phone service that allows businesses to make and receive phone calls over the internet. This robust […]
How can an IVR benefit your business?
An Interactive Voice Response, or IVR, is the first thing most customers hear when they contact your company. It is the initial point […]
What is an IP PBX?
Technology has made significant strides in business communications, and one of the most groundbreaking innovations is the introduction of IP PBX phone […]
Remote working and VoIP – making your virtual team more productive
Remote work has become vital for companies and professionals across various sectors in recent years. The convergence of advanced technologies and the […]
PBX vs VoIP: Which is right for your company?
Choosing an appropriate communication system is crucial for the success of any enterprise. The two main options you will encounter in the […]
Quality of Service (QoS) is key in your commercial strategy
Digital tools such as email and digital advertising quickly become essential for any marketing strategy. However, the telephone remains the most critical […]
A VoIP Cost Comparison vs Normal Calls
VoIP is everywhere nowadays. Consumers and businesses alike have embraced the new technology for various reasons. Most companies have considered upgrading to […]
10 Reasons Why A VoIP Business Phone System Saves Money
As an owner or manager of a company, you continually seek to reduce costs or improve revenues, aiming for greater efficiency. Communication […]
