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Voipstudio’s new Analytics Dashboard and MCP brings AI-ready contact centre intelligence to business calling. New release combines live call centre monitoring, CX scoring, AI insights and MCP access for Claude, ChatGPT and other AI platforms.
[London], [9th July 2026] —Voipstudio has launched its new Analytics Dashboard, giving businesses real-time contact centre visibility, customer experience insight and AI-ready call data inside the Voipstudio business calling platform.
The new dashboard replaces Voipstudio’s previous supervisor dashboard and adds live inbound and outbound call monitoring, calls waiting, calls on hold, agent availability, missed calls, unreturned calls, queue performance, IVR reporting, KPI targets and SLA performance.
More detail on the Analytics launch is available here:
https://voipstudio.com/blog/new-voipstudio-analytics-dashboard-officially-launches/
Businesses can also see the new dashboard in action through the Analytics demo:
https://voipstudio.com/a/demo/analytics
The launch follows Voipstudio MCP, which allows authorised Voipstudio data to be used with AI tools such as Claude, ChatGPT and other MCP-compatible platforms. More information about MCP is available here:
https://voipstudio.com/blog/voipstudio-launches-mcp-server-for-claude-or-other-ai-platforms/
Together, Analytics and MCP give businesses two powerful ways to work with call data: a dedicated dashboard for everyday call centre monitoring, and an AI-ready connection for teams that want to analyse performance, generate reports and create coaching material using their preferred AI tools.
For businesses using the Voipstudio CX add-on, the Analytics Dashboard also includes CX Score, AI-generated transcripts, call summaries, notes and actions. This helps managers understand call quality faster, reduce manual QA work and focus coaching time where it matters most.
By combining Analytics, CX and MCP, Voipstudio is bringing advanced contact centre intelligence and practical AI workflows into a business calling platform at an accessible price point.
The new Analytics Dashboard is available now for new Voipstudio customers, and is currently being rolled out to existing users too.
Tim Meredith
CEO of Voipstudio
Businesses should not have to choose between affordability and intelligence.
Analytics gives managers the live operational view they need, while MCP opens that data up for practical AI workflows.
About Voipstudio
Voipstudio is a business calling and contact centre platform helping organisations manage voice communications, customer conversations, call centre performance and AI-ready communications data in one place.
Media contact
press@voipstudio.com
https://voipstudio.com/
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Dariia Panchenko
Dariia Panchenko is a community specialist with experience in audience growth, social media communication, and online brand engagement. She writes about online presence and engagement strategies for B2B businesses.
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