10 helpful tips to reduce customer response time
No matter what business, industry, or country you are in, customer service can make or break your organization. Bad service will send […]
Identify and address SMB communication problems
Businesses of all sizes – large or small – face communication issues. But the challenge facing small and medium companies is greater […]
Tips to lead effective conference calls
Businesses have meetings all the time, it’s an essential tool for communicating with colleagues. However, these meetings are not always face-to-face. While […]
Ideas to cut costs in small retail businesses
If there’s anything that small retail businesses everywhere have in common, it’s the need to control finances. No matter what industry or […]
Top communication strategies for distributed teams
One thing the current global pandemic has highlighted is the feasibility of remote working. With many of us working out of our […]
IVR Script examples to improve customer experience
An Interactive Voice Response script (IVR) or auto-attendant greeting is probably the first thing most callers hear when contacting your business. It’s […]
How to set up a small call center phone system
Customer service is an integral part of any business, just like finance, IT, and communication. No matter the size of your business […]
5 Call recording apps for Android 10
Call recording is one of those phone features you don’t really think about until you need it. People want to record all […]
Get a 720 area code number in Denver, Colorado
The North American Numbering Plan (NANP) is a telephone numbering plan whereby a specific geographic area is assigned a prefix. In this […]
Benefits of having a 205 area code number in Tuscaloosa, Alabama
The North American Numbering Plan (NANP) is a telephone numbering plan whereby a specific geographic area is assigned a prefix. In this […]
Is a free switchboard really free?
Businesses face a bewildering array of choices when it comes to purchasing a new voice communications system. From cloud VoIP to self-hosted […]
Snom VoIP Phones Review
Upgrading to VoIP may sound like a no-brainer but many businesses are yet to make the switch. If you’re just starting the […]
