5 minute read |

Grasshopper Shuts Doors in the UK

VoIP phone service background
VOIP | VoIP Services

Does your business purchase VoIP service from Grasshopper in the UK? Then their recent announcement about shutting down service must have come as quite the shock. In a short statement, the company said they will shut down service to UK clients by 30 April 2018 and focus on their US product instead.

Grasshopper has offered a timeline for customers – begin the porting process by 28 February 2018 or risk losing your number. Once the deadline of 30 April passes, all your account data will be deleted as well. So you should export and save all that information in a secure location.

You are probably scrambling to find another provider and port your number out before it’s too late. Don’t worry, VoIPstudio has your back! We are currently offering free number porting to all Grasshopper customers in the United Kingdom.

While it is unfortunate, a situation like this is where VoIP really shines. Just begin the porting process and watch while your service continues uninterrupted. VoIPstudio will handle everything behind the scenes for you. You still keep your old number and your customers never have to know that something has changed!

How to Switch to a New VoIP Service

Remember back in the old days when changing your phone service meant weeks or even months? You had to wait till your contract expires or try to negotiate a quick exit with the phone company. VoIP changes all that. Now you can change your phone service in a matter of days without much hassle for you or your users.

In fact, switching VoIP service to a new provider is even easier than upgrading to VoIP the first time. You already have the equipment, hardware and your network is optimised for IP calls. All that changes is the company providing your service. Since all phone system features are delivered through the cloud, there’s not much you have to do.

The bit that takes the longest is porting your number out. We know how important phone calls are to your business and the same goes for your number. Your customers know it and don’t expect it to change at the drop of a hat. Number portability means that leaving your service provider (or if they leave you, in this case) doesn’t entail getting a whole new one. Just imagine all the places your business number appears – on your websites, social media, billboards, marketing and sales communication etc. Port your number to VoIPstudio and you don’t have to change a thing anywhere!

Porting your Phone Number

Most countries insist that VoIP – and traditional phone companies – support number porting for their clients. No service provider is allowed to keep their client hostage by refusing to port their number out. The main purpose is to enable customer choice and reduce the inconvenience for businesses. You shouldn’t have to suffer with bad service simply because you don’t want the hassle of changing numbers. This also helps businesses in situations where they have no choice but to change providers.

Porting your number is not a long process, typically taking about 2 weeks or so. However the actual time for individual cases can be as little as a week or as much as 30 days. It depends on the service provider, the kind of line you have and normal administrative processing time. Some providers charge a flat fee while others require separate fees for each number. We know that having to change your number so suddenly can cause problems for your business. That’s why you don’t have to pay anything to port your number to our service!

While this is an unfortunate situation, it is inevitable as the VoIP industry starts to consolidate and expand. Some providers will grow and others will struggle. But through all that, your business shouldn’t get caught in the crossfire. VoIP lets you change your service without any hassle. Most providers use the industry standard SIP for their platform. It means you don’t have to worry about incompatible hardware as long as you have SIP compliant phones.

VoIPstudio offers over 40 unique features that will change your business communication. Forward calls to one or multiple devices. Turn any phone into a business extension and work remotely. Call emergency services, send faxes or text messages to users. Use virtual numbers to reach every corner of the globe. Keep detailed call logs and record calls for audit or quality control. Best of all, you will never run out of space to store your voicemails or recorded conversations.

VoIPstudio is a leading provider of hosted VoIP services and we take pride in our customer service. Check out our service and see what our clients have to say about us. Call us at +1 888-901-3006 or visit our website to start porting your number from Grasshopper UK!

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Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?

Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?

Start a free 30 day trial now, no credit card details are needed!