Left out in the cold by Avaya? Look for a warmer welcome

If you’re an Avaya UC or CX customer and feel abandoned by their latest strategic shift, you’re not alone. In a move reminiscent of VMWare post-Broadcom, Avaya made it clear; they’re only focusing on their 1500 largest customers. That leaves many smaller and mid-sized businesses urgently searching for an alternative solution before Avaya starts shutting down some services and enforcing a 200-user minimum on others in the first half of 2025.

The good news? Many businesses don’t need the complexity, cost, or uncertainty of a now legacy vendor. Also, migration doesn’t have to be the headache it once was, with today’s simpler 3rd party integrations and flexible APIs for custom applications.

Why Avaya customers are searching for an alternative

Avaya’s recent announcements come after a turbulent period, including their Chapter 11 bankruptcy filing. Now, they’re tightening their customer base to a few exclusive elite clients and effectively eliminating many smaller deployments through service shutdowns, forcing many businesses to rethink their communications strategy. If you’re using Avaya but not taking full advantage of their expensive enterprise-grade features, this is the perfect time to consider a switch.

What do Avaya’s changes mean for your business?

• Service Disruptions – If Avaya is discontinuing the services you rely on, waiting isn’t an option.
• Increased Costs – The new 200-user minimum on some services could mean paying for users you don’t need.
• Uncertain Future – A vendor that has already filed for bankruptcy in the past is a risky bet for long-term reliability.

Dom Black, Growth Director and Principal Analyst from Cavell, recently posted about the significance of Avaya’s changes on LinkedIn (excerpt below). He pointed out the ongoing layoffs, office closures, and discontinuation of critical services like Avaya SIP Trunking and Communications APIs. His analysis dramatically illustrates just how these changes will be disruptive for businesses relying on Avaya’s platform. With a hard deadline for seat minimums and service shutdowns looming, many customers are left scrambling for a reliable alternative.

Why VoIPstudio is the perfect Avaya alternative

While VoIPstudio isn’t going to be a exact like-for-like swap with Avaya, it excels in the areas that matter most to businesses looking for a feature-rich, dependable communications solution that includes business telecoms, call center, CRM integration and CX analytics.

1. Simplicity Over Complexity

Many Avaya customers never used its full range of features, but still paid the premium price. VoIPstudio offers a streamlined, user-friendly alternative without unnecessary bloat.

2. Cost-Effective Pricing

Avaya’s pricing is designed for enterprise-scale customers. If you don’t need a sprawling UC & Contact solution with an inflated price tag, VoIPstudio delivers high-quality communication and call center tools at a fraction of the cost. What’s more, with a 30-day free trial and no long-term commitment, the nightmare of vendor lock-in will soon become a distant memory.

3. No Minimum User Requirements

Unlike Avaya’s new 200-user requirement, VoIPstudio supports businesses of all sizes. Whether you have 1 user or 1000, you’ll get the same excellent service and support.

4. Business Continuity & Stability

With Avaya’s historic financial instability and shifting strategy, customers risk being left in limbo. VoIPstudio is a stable, financially sound provider with a clear focus on delivering reliable VoIP services without the uncertainty.

5. Feature Comparison: Avaya AXP vs. VoIPstudio Call Center

Avaya’s AXP platform includes advanced omnichannel engagement and AI-driven analytics, which are powerful but often excessive even for some larger SMEs. VoIPstudio’s Call Center and CX solution provides a more accessible, cost-effective alternative with key features like:

• Advanced Call Queuing – Efficient call distribution ensures customers reach the right agent quickly.
• Real-Time Call Monitoring & Reporting – Supervisors can track agent performance and service quality.
• VR & Auto Attendant – Automate call handling and route customers efficiently.
• Call Recording & Analytics – Maintain compliance and improve customer interactions, with VoIPstudio now including AI analysis of recordings.
• CRM Integration – Sync VoIPstudio with leading CRM platforms for better workflow management.
• API support – VoIPstudio’s extensive API and integration options, including with Zapier, make integration simple and flexible. For businesses that don’t require the excessive scope of Avaya’s enterprise tools, VoIPstudio offers a practical, high-quality alternative without the complexity and cost burdens.

6. Seamless Onboarding & Expert Support

VoIPstudio’s dedicated support and onboarding team are ready to help you every step of the way. From initial setup and testing, through to full deployment, they ensure a smooth transition with minimal disruption, so you can start benefiting from VoIPstudio’s services right away.

Ready to migrate from Avaya?

If you’re weighing up your options, now is the time to act. Avaya’s changes are happening fast, and the last thing you want is to be scrambling for a solution when services start shutting down.

VoIPstudio makes migration easy, with expert support, a 30-day free trial, and no long-term commitments. Don’t get caught off guard, try VoIPstudio today and future-proof your business communications without getting locked into a legacy vendor ever again.