VoIPstudio Development
Release notes
VoIPstudio’s team of developers are constantly working to implement new features and UX improvements.
Many of our new features come from customer requests, so please get in touch with our team if you’ve got an idea that you think should be introduced.
Latest Features and Enhancements
2025
January 2025
- Beta testing of AI Call Recording Analysis tool
- (more updates to follow)
2024
December 2024
- New automated logout feature added for Automatic Dialer feature to improve call center security
- Improved contact import and export functionality
- Multiple performance improvements across mobile and desktop client applications
November 2024
- MAJOR RELEASE – New Satisfaction Survey tool launched for gathering call center customer feedback
- New, added report scheduling options
- HubSpot integration improvements, including more outbound call logging options to enrich customer records
- General mobile admin dashboard improvements
October 2024
- MAJOR RELEASE – New Automatic Dialer feature launched
- Group policy option added to allow hiding of telephone numbers
- Follow-me settings added to mobile admin dashboard
- Optional forced logout on password change now available
September 2024
- Beta version of automatic dialer feature launched
- Chrome extension enhancements, including “auto-answer” option
- Support for longer routing rule PINs
- New ability to add attachments in mobile admin dashboard
August 2024
- 2FA (two-factor authentication) user experience improvements
- Enhanced experience and performance of SMS threads
- Faster, easier number porting workflow
July 2024
- Chrome extension client improvements, including SMS threads and company naming support
- Better contact management in user and admin dashboards
- Improved search functionality in desktop app
- New DDI call flow routing rules supported
June 2024
- Zoho contact synchronization added
- Note export support added for CDRs and contacts
- 2FA enabled by default for all users
May 2024
- Major improvements and simplification of number porting initiation in dashboard
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Support for updating CDRs retrospectively with contact names
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Additional CDR export options now available
April 2024
-
New and improved contact management options in user dashboard
-
Additional metrics for users and DDIs to support call and agent performance tracking in call centers
-
Introduced new ability to add custom notes to CDRs
March 2024
- New wrap-up panel implemented for call queues
- New options added to dashboard, including to bulk-remove and hide contacts functionality
February 2024
- Several mobile application improvements, most significantly within the SMS feature area
- Major redesign of desktop application CDR grid
January 2024
- Salesforce integration improvements
- New web-based softphone options to improve user experience of custom CRM integrations
2023
December 2023
- Improved DDI call flow options
- Support for additional billing contacts
November 2023
- Infinite scrolling experience added to contact dashboard panel
-
Fax size limit increased from 2Mb to 20Mb
October 2023
- MAJOR RELEASE – Report scheduling launched with intuitive automation options
- New wallboard widgets added
- Global contact and user management improvements
September 2023
- Call Tagging option now available in the mobile app
- More options for sharing Wallboard layouts
- New contact filtering options in user dashboard
- Chrome extension enhancements, including DDI naming ability
August 2023
-
More control for administrators for sensitive functions
-
Increased security, making 2FA (two-factor authentication) the default user configuration
July 2023
- Call integration for HubSpot Web Softphone to support seamless user experience between VoIPstudio and CRM
June 2023
- Multiple filtering and labelling improvements in Dashboard
May 2023
- MAJOR RELEASE – Zendesk integration launched
- Export Voicemail transcriptions to CSV
- Call Recording for available for call queues
April 2023
- SSO (single sign-on) capabilities added for Google Chrome extension
March 2023
- Hosted webphone widget released to allow VoIPstudio client to be embed within custom CRMs
- Click2call functionality added to user dashboard
-
Apple SSO (single sign-on) now supported
February 2023
- Launch of Mobile Dashboard, allowing administrators to view reports and change configuration from cellphones and smaller screen devices
January 2023
-
MAJOR RELEASE – Phone survey functionality launched, allowing call centers to gather interactive performance feedback from callers
-
Multiple improvements to Dashboard and Service Configuration
2022
December 2022
- Beta testing of new Phone Survey functionality
November 2022
- Multiple, new Call Center reporting features launched, giving agents and administrators better insights into business performance
October 2022
- SSO (single sign-on) launched
September 2022
- 2FA (two-factor authentication) launched
- New Call Me Back widget added
August 2022
- MAJOR RELEASE – Launch of new Chrome extension, allowing calls and other VoIPstudio features from directly within the browser
July 2022
- Beta testing of new Chrome extension
- New international number locations added
June 2022
- MAJOR RELEASE – Launched 247LiveChat tool, integrated with VoIPstudio to combine website chat with contact center functionality
May 2022
- Beta testing of 247LiveChat tool
April 2022
- Full launch of new Call Tagging feature
March 2022
- Beta launch of new “Call Tagging” feature
- New international number locations added
February 2022
- Further enhancements to Zapier integration
January 2022
- Added support for chat while on a call and copy/paste functionality
- New HubSpot integration improvements
- Access to pending invoices in Dashboard
