VoIPstudio Development

Release notes

VoIPstudio’s team of developers are constantly working to implement new features and UX improvements.

Many of our new features come from customer requests, so please get in touch with our team if you’ve got an idea that you think should be introduced.

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Latest Features and Enhancements

2025

February 2025

  • New Supervisor Dashboard – Empower supervisors with call insights, reporting, and team management tools.

  • New Supervisor Role – Introduced a dedicated role for supervisors, providing access to key monitoring and reporting features.

  • Redesigned Admin Dashboard – Improved navigation with useful getting started links and a “What’s New” section for easier access to updates and guides.

  • Enhanced CDR Reporting – Improved Call Details Report format.

  • Simplified Mobile App Registration – New streamlined account setup process for a faster and more intuitive onboarding experience.

January 2025

  • Beta Feature: AI Call Recording Analysis – Launched beta testing for our AI-powered call analysis tool, delivering smarter insights from recorded conversations.
  • Regulatory Compliance for the UK – Implemented updates to meet the latest industry regulations, ensuring continued compliance for UK customers.
  • Zapier Integration Upgrade – Added a new “Update User Settings” action, enhancing automation capabilities for smoother workflows.
  • Enhanced Reporting Accuracy – Reports now exclude calls to queues, providing more precise call insights and analytics.
  • App Improvements – Released updates for mobile, desktop, and Chrome apps, featuring minor bug fixes and performance optimizations for a better user experience.

2024

December 2024

  • New automated logout feature added for Automatic Dialer feature to improve call center security
  • Improved contact import and export functionality
  • Multiple performance improvements across mobile and desktop client applications

November 2024

  • MAJOR RELEASE – New Satisfaction Survey tool launched for gathering call center customer feedback
  • New, added report scheduling options
  • HubSpot integration improvements, including more outbound call logging options to enrich customer records
  • General mobile admin dashboard improvements

October 2024

  • MAJOR RELEASE – New Automatic Dialer feature launched
  • Group policy option added to allow hiding of telephone numbers
  • Follow-me settings added to mobile admin dashboard
  • Optional forced logout on password change now available

September 2024

  • Beta version of automatic dialer feature launched
  • Chrome extension enhancements, including “auto-answer” option
  • Support for longer routing rule PINs
  • New ability to add attachments in mobile admin dashboard

August 2024

  • 2FA (two-factor authentication) user experience improvements
  • Enhanced experience and performance of SMS threads
  • Faster, easier number porting workflow

July 2024

  • Chrome extension client improvements, including SMS threads and company naming support
  • Better contact management in user and admin dashboards
  • Improved search functionality in desktop app
  • New DDI call flow routing rules supported

June 2024

  • Zoho contact synchronization added
  • Note export support added for CDRs and contacts
  • 2FA enabled by default for all users

May 2024

  • Major improvements and simplification of number porting initiation in dashboard

  • Support for updating CDRs retrospectively with contact names

  • Additional CDR export options now available

April 2024

  • New and improved contact management options in user dashboard

  • Additional metrics for users and DDIs to support call and agent performance tracking in call centers

  • Introduced new ability to add custom notes to CDRs

March 2024

  • New wrap-up panel implemented for call queues
  • New options added to dashboard, including to bulk-remove and hide contacts functionality

February 2024

  • Several mobile application improvements, most significantly within the SMS feature area
  • Major redesign of desktop application CDR grid

January 2024

  • Salesforce integration improvements
  • New web-based softphone options to improve user experience of custom CRM integrations

2023

December 2023

  • Improved DDI call flow options
  • Support for additional billing contacts

November 2023

  • Infinite scrolling experience added to contact dashboard panel

  • Fax size limit increased from 2Mb to 20Mb

October 2023

  • MAJOR RELEASE – Report scheduling launched with intuitive automation options
  • New wallboard widgets added
  • Global contact and user management improvements

September 2023

  • Call Tagging option now available in the mobile app
  • More options for sharing Wallboard layouts
  • New contact filtering options in user dashboard
  • Chrome extension enhancements, including DDI naming ability

August 2023

  • More control for administrators for sensitive functions

  • Increased security, making 2FA (two-factor authentication) the default user configuration

July 2023

  • Call integration for HubSpot Web Softphone to support seamless user experience between VoIPstudio and CRM

June 2023

  • Multiple filtering and labelling improvements in Dashboard

May 2023

  • MAJOR RELEASE – Zendesk integration launched
  • Export Voicemail transcriptions to CSV
  • Call Recording for available for call queues

April 2023

  • SSO (single sign-on) capabilities added for Google Chrome extension

March 2023

  • Hosted webphone widget released to allow VoIPstudio client to be embed within custom CRMs
  • Click2call functionality added to user dashboard

  • Apple SSO (single sign-on) now supported

February 2023

  • Launch of Mobile Dashboard, allowing administrators to view reports and change configuration from cellphones and smaller screen devices

January 2023

  • MAJOR RELEASE – Phone survey functionality launched, allowing call centers to gather interactive performance feedback from callers

  • Multiple improvements to Dashboard and Service Configuration

2022

December 2022

  • Beta testing of new Phone Survey functionality

November 2022

  • Multiple, new Call Center reporting features launched, giving agents and administrators better insights into business performance

October 2022

  • SSO (single sign-on) launched

September 2022

  • 2FA (two-factor authentication) launched
  • New Call Me Back widget added

August 2022

  • MAJOR RELEASE – Launch of new Chrome extension, allowing calls and other VoIPstudio features from directly within the browser

July 2022

  • Beta testing of new Chrome extension
  • New international number locations added

June 2022

  • MAJOR RELEASE – Launched 247LiveChat tool, integrated with VoIPstudio to combine website chat with contact center functionality

May 2022

  • Beta testing of 247LiveChat tool

April 2022

  • Full launch of new Call Tagging feature

March 2022

  • Beta launch of new “Call Tagging” feature
  • New international number locations added

February 2022

  • Further enhancements to Zapier integration

January 2022

  • Added support for chat while on a call and copy/paste functionality
  • New HubSpot integration improvements
  • Access to pending invoices in Dashboard