VoIPstudio Release Notes
Product updates
A fresh look for VoIPstudio 🎉
We’ve launched our new brand identity! This update marks a big step forward in how we present ourselves: cleaner visuals, refined messaging, and an intuitive experience that better reflects who we are today.
You’ll now see our new branding live across our website, app, and key communications.
What to expect during the transition:
As this is an ongoing rollout, you may still encounter some old brand elements on certain pages, platforms, or 3rd-party tools. We’re actively working to update these in the coming weeks.
And this is just the beginning! Major UI/UX improvements to our core platform are on the way.
Thanks for being part of the VoIPstudio journey. ✨
Call Flow Designer for all + More automation upgrades
This month’s update puts more control in your hands with powerful new automation options, improved auto dialler campaigns, and wider availability of our drag&drop call flow designer.
Call Flow Designer now available to all users. Create a call flow visually with an intuitive drag and drop interface – no coding or PBX knowledge required!
New webhook: Call Recording MP3 ready – trigger workflows when recordings are available.
New webhook: Contact outcome change – automate follow-up actions with CRM updates.
- Auto Dialler Campaign upgrades:
– Copy leads between campaigns
– Auto-logout settings for idle agents
– Configurable retry time per lead CX Add-on – now available to select during signup.
Alphanumeric SMS sender IDs supported in both mobile and desktop apps.Â
Explore the updates in your dashboard or reach out to us for more info.
Advanced CX tools
August brings powerful new ways to design smarter call flows, connect VoIPstudio with your Salesforce environment, and unlock advanced AI-driven tools for customer experience.
- CX Add-on package – Unlock deeper customer experience insights with our new CX Add-on. Available as an upgrade to Core user seats, this add-on brings advanced AI-powered tools for call analysis, performance insights, and customer engagement, on top of the full business communications suite.
- Alpha release of Call Flow Editor – We’ve introduced the first release of our new Call Flow Editor, giving teams the ability to start building, testing, and managing custom call flows in a more visual and intuitive way. This alpha version is available for early exploration and feedback.
- Salesforce Service Cloud Integration (Beta) – Limited access beta of our Salesforce Service Cloud integration is now live. This integration connects VoIPstudio with Salesforce, helping teams log calls, access customer data, and streamline workflows directly inside the CRM.Â
Smarter reporting and better controls
This month, we’ve introduced several improvements to help you streamline operations, reporting, and customer experience.
- CX Score now in desktop app – The VoIPstudio desktop app now supports AI-powered Customer Experience (CX) scoring, enabling supervisors to monitor call quality directly in the app.
- Import routing rules CLIs – We’ve introduced support for importing CLI values when uploading routing rules, making large-scale number and rule management more efficient.
- Exclude internal calls from reporting – You can now choose to exclude internal calls from reporting, giving you a clearer view of customer-facing activity.
- Auto Dialler notes and labels – Added the ability to apply notes and labels in the desktop app to Auto Dialler, helping teams tag, categorize, and track calls more effectively.
- Local time added to queue call export – When exporting queue call data, local time is now included, improving readability and regional reporting accuracy.
Accelerated onboarding & AI call analysis
Kick off summer with a revamped signup flow for faster deployments and a powerful AI call analysis features.Â
- Streamlined sign-up flow – We launched a brand-new registration and onboarding experience, simplifying initial setup for faster deployment.
- AI summary export feature – You can now easily export AI-generated call summaries directly to PDF or Word documents, enhancing reporting and documentation workflows.
- SMS from brand name – Added the “SMS Alphanumeric Sender” feature to Admin Dashboard, allowing businesses to send SMS from a custom name (like a brand name) instead of a phone number.
- Transcript and recording page redesign – Redesigned call recording and transcript page for improved readability and usability.
- Support section UX enhancements – Improved navigation between support tickets for streamlined user experience.
Audio messaging & live queue status
Enhance real-time communication with in-dashboard audio messages and give supervisors instant visibility into agent availability.
New audio messages feature available in Admin Dashboard: This is a simple feature that allows you to play any audio file (or text-to-speech) without needing to configure an IVR.
Export DDIs to CSV – We’ve added a convenient export option for Direct Dial-In numbers, making number management and reporting easier.
New organizational unit (OU) options – Released support for password settings in SSO environments and added new tools for managing user organizations (UOs).
Real-time queue status for agents – The Reception Console now displays agent queue status with live updates, giving supervisors a clearer view of availability.
Re-designed login & reset password pages – We’ve rolled out a fresh new look for the VoIPstudio login and password reset pages to enhance user experience and accessibility.
Mobile app redesign & Salesforce call recording
Experience a smoother, more intuitive mobile interface while capturing every customer interaction via our Salesforce integration.
New version of VoIPstudio mobile app – We’ve launched a re-designed version of our mobile app, offering a more intuitive user experience with improved performance.
Call recording for Salesforce integration – Now you can record calls with our Salesforce module, ensuring that customer interactions are easily accessible for follow-up, training, and compliance.
Lost call notifications for queue – A new configuration option allows automatic email notifications for each lost call in the queue, helping you stay on top of call handling and identify potential service gaps.
Enhanced Salesforce integration & Instant SMS alerts
Empower your decision-making with detailed queue and call logs, plus live SMS popups to never miss an inbound text.
- Supervisor Dashboard upgrades – Added Queue Agents Logs and Calls Logs, giving supervisors more in-depth insight into agent activity and call handling.
SMS popup for inbound messages – Instantly view incoming SMS with the new on-screen popup notification for improved responsiveness.
- Enhanced Salesforce integration – Upgraded our Salesforce integration for smoother syncing and more reliable performance.
CDR export improvements – Call Detail Record exports now include new information (type, source) for improved reporting and analysis.
New supervisor tools & streamlined dashboard
Introduced dedicated supervisor roles and dashboards alongside an admin UI refresh for quicker access to key features.
New Supervisor Dashboard – Empower supervisors with call insights, reporting, and team management tools.
New Supervisor role – Introduced a dedicated role for supervisors, providing access to key monitoring and reporting features.
Redesigned Admin Dashboard – Improved navigation with useful getting started links and a “What’s New” section for easier access to updates and guides.
Enhanced CDR reporting – Improved Call Details Report format.
Simplified mobile app registration – New streamlined account setup process for a faster and more intuitive onboarding experience.
AI call analysis beta & Compliance updates
Begin the year with cutting-edge AI call insights in beta and fresh regulatory compliance measures to keep UK customers covered.
- Beta: AI call recording analysis – Launched beta testing for our AI-powered call analysis tool, delivering smarter insights from recorded conversations.
- Regulatory compliance for the UK – Implemented updates to meet the latest industry regulations, ensuring continued compliance for UK customers.
- Zapier integration upgrade – Added a new “Update User Settings” action, enhancing automation capabilities for smoother workflows.
- Enhanced reporting accuracy – Reports now exclude calls to queues, providing more precise call insights and analytics.
- App improvements – Released updates for mobile, desktop, and Chrome apps, featuring minor bug fixes and performance optimizations for a better user experience.
