Business communications efficiency white paper

VoIP white paper

7 business communications pain points and how to avoid them

Introduction

Every business faces challenges to enable effective communications with customers. Symptoms of ineffective communications can include frustrated customers, missed goals, low productivity, and high employee turnover.

A communications challenge within the organisation can create a pain point for customers. If employees cannot transfer calls easily, customers get frustrated as they have to wait a long time to reach the right person. Unsurprisingly, communications pain points can lower productivity and impede decision making.

Businesses experiencing such communications pain points can mitigate them in different ways. A single solution will not work for all businesses even if they are dealing with the same pain points.

The underlying root of the problem will vary across organisations. So small business owners need a cost effective and feature-rich communications system. A flexible solution allows business owners to use the features they need to resolve communications pain points.