VoIPstudio Integration with Taxi Caller

Posted on: 2019-06-07 | Categories: VoIP Services

Communication is the lifeblood of any organization. It connects everyone both within and without the business. It doesn’t matter what industry you operate in or the size of your company. You need effective communication systems, just like finance or IT. Nevertheless, communication is a tad more important for certain organizations more than others.

For businesses that operate in the transportation sector, communication – specifically voice communication – is vital. Think of companies that operate fleets of taxis, limousines, or even trucks. They need to stay in touch with drivers, deal with problems on the road, and assign jobs as and when they come in. All of this happens in real time. A delay of even a few minutes can spell disaster on the streets and wreck schedules.

How can VoIP help transportation businesses?

TaxiCaller – A Dispatch System

Any transportation company that has a fleet of vehicles and drivers needs a dispatch system. The system will need to handle manual and automated bookings, assign drivers, and track them in real-time. TaxiCaller is a good example that’s popular in the industry. Their solution has many parts including apps for drivers and passengers, a dispatch system, online bookings, and even a complete office administrative solution.

TaxiCaller offers mobile management, apps for different smartphones, and systems that allow dispatchers to monitor vehicles in real time. Passengers can book trips from their phones. An automated system can assign jobs fairly across all the drivers. It can also update them on schedule changes, traffic issues, and other potential problems. Managers can log in from anywhere to the business dashboard. They can view charts, graphs and analyze reports even outside the office.

The Connection with VoIP

As you can see, a dispatch solution is essential for transportation companies. But there’s only one half of the solution. Most taxi businesses rely on phone calls for the majority of their communication. Now, a business can use landlines as they always have. But VoIP offers a number of benefits that organizations cannot overlook.

Features like call routing, multi-device ring, instant messaging, and visual voicemail allow drivers to connect without distractions. They can stay in touch with dispatchers and other office members regardless of location. An organization with multiple offices often relies on conference calls and video chat. But for a transportation company, other features like ACD queues or automatic failover may be more important.

Regardless of the exact features you need, there is no denying that VoIP can improve productivity. It allows for mobility and flexibility, vital for a company whose employees are always on the move. How can you expect workers to use landlines when they don’t even have an office or desk?

VoIP Studio Integration with Taxi Caller

Perhaps the best part about VoIP is its ability to integrate with other enterprise tools. While ERP and CRM solutions are common candidates for such integration, VoIPstudio offers more for clients. VoIPstudio has an easy and quick method to integrate your phones with TaxiCaller! If you already have and use both solutions, here’s a guide to help you connect them.

Simple Integration

If you had any doubts about the simplicity of VoIP, setting up this integration should put them to rest. Just follow the steps outlined in the administration manual and you’re all set. All you need to do is change the settings in your apps. VoIPstudio has done all the work for you. There’s nothing to install, maintain or upgrade. It couldn’t get any simpler than that!

Cost-Effective

VoIPstudio’s integration with TaxiCaller is cost effective for any business. Some dispatch solutions do offer integrated SIP clients. But they may not have all the features you are used to from your existing VoIP service. Others may charge extra for the integration or need more work to actually set it up.

VoIPstudio makes it available to you for free. You don’t have to purchase any extra software or appliances. There is no license fees or premium charges. It’s not a luxury feature that is hidden behind an ‘upgrade’ option. It just works!

Accessible

Even as remote working becomes more popular, most organizations still have an office or place of business. This is where employees coming to work every day. The paradigm is completely different for a taxi or trucking company. You may have an even mix of office employees and mobile workers. You may even have more drivers than workers at a desk.

This integration between VoIPstudio and TaxiCaller means your drivers can check in from anywhere. All they need is an Internet connection, not wires. The same is true for your dispatchers and other employees as well. Allow your employees to work from home or while traveling. For a transportation company, nothing is more important than mobility.

Check out the integration today and see how your business can benefit!