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Have you ever searched for a business phone system that meets your needs? A hosted PBX might be the perfect solution.
A simple definition would be: a hosted PBX (also known as hosted PBX or on-premise PBX), which is a cloud-based phone system that allows you to manage all your business calls without the need for complex physical equipment at your premises.
This system has revolutionized the way businesses manage their calls. Unlike traditional PBX systems, which require the purchase and maintenance of specific hardware, a hosted PBX system is entirely handled by a VoIP provider over the Internet.
A hosted PBX’s cloud service, also known as Cloud PBX, handles call routing, voicemail, and all other functions over the Internet instead of a local network.
It reduces hardware and IT maintenance costs and allows employees to work remotely, using the phone system and company number without being tied to a fixed location.
With a hosted PBX, you get access to high-end business telephony features without the high cost of an on-premises system. Setup is quick and easy. You don’t need to install hardware or manage updates, as the provider handles everything.
The global hosted PBX market is experiencing significant growth. Data Bridge Market Research shows PBX is expected to account for USD 14.06 billion by 2028.
Over the past two decades, the business landscape has undergone drastic changes. This evolution, driven by the pandemic, led many companies to adopt hosted PBX solutions to facilitate remote work and maintain agile communications.
Organizations that still use traditional PBX systems, such as hotels with fixed lines in each room, typically do so due to the large initial investment in equipment and licensed software, for which they still pay fees.
It is clear that businesses are evolving towards more flexible systems, and it is essential for business phone systems to evolve to adapt to these changes.
Both business owners and IT administrators value solutions that work well. The days of relying on obsolete PBX servers and software to save costs are long gone.
Now, more than ever, it is essential to invest in technology that optimizes communication and improves operational efficiency without compromising service quality.
Both hosted PBX and on-premises PBX offer telephony solutions for businesses. However, there are significant differences in hardware location, maintenance responsibility, and overall costs.
In this comparison, we will analyze the key features of each option to help you choose the one that best suits your business needs.
A hosted PBX system uses Internet Protocol (IP)-based technology to handle voice communications.
Instead of relying on traditional phone lines, calls are routed over IP networks using VoIP (Voice over Internet Protocol). Voice traffic can move across the company’s data networks, providing a more flexible and scalable solution.
When a company hosts a PBX, its phone system is routed to a VoIP provider. VoIP desk phones will replace traditional desk phones, which connect to the company’s existing data network.
The cloud-based VoIP service manages all call and PBX functions, such as routing, recording, and conferencing.
Call information is transmitted over an IP network to the provider’s cloud server, which then routes the call securely and efficiently, even to a traditional public telephone network (PSTN).
Users can manage call functions and system settings through an online portal accessible from any browser.
This approach simplifies the phone system’s management and allows operators to use any SIP-enabled device, providing greater compatibility and flexibility.
Additionally, businesses can reduce costs and improve operational efficiency by eliminating the need for complex physical hardware and placing operations in the cloud.
Hosted PBX systems offer several significant advantages for businesses of all sizes, including:
You can choose the device that best fits your company’s needs and your employees’ preferences.
Important facts about hosted PBX systems:
If you are thinking about expanding your team or opening a new office, a traditional PBX system can slow down the installation of new phones and extensions.
With a hosted PBX system, you can instantly create new numbers and lines, keeping your business running smoothly.
Maintaining a traditional PBX is not easy: you would need someone dedicated solely to this, which implies a high cost, in addition to equipment, maintenance, and repair costs.
With a hosted PBX, the provider takes on all these daily responsibilities rather than the internal staff, saving money and hassle.
It’s an excellent solution if you need a quick and scalable communication solution without infrastructure complexities. It allows you to add lines and extensions instantly, which is excellent when your team proliferates.
You also reduce equipment purchase and specialist technician hiring costs. Being cloud-based, your team can work from anywhere, maintaining the flexibility and navigation required in a dynamic startup environment.
This system lets your employees handle calls and connections from anywhere with Internet access, ensuring everyone stays connected regardless of location.
A hosted PBX makes it easy to implement new employees and expand to new facilities without the high costs and complexities of the physical infrastructure. Operations and configuration are done online, providing efficiency and decentralization.
If your company has multiple offices, this cloud-based infrastructure would be ideal for connecting all locations efficiently. It allows you to control all communications from a single platform, eliminating the need for physical hardware at each workstation.
Employees can communicate seamlessly, no matter where they are, using internal extensions as if they were in the same location.
With VoIPstudio, your company can eliminate costly traditional phone equipment and switch to a flexible and scalable phone system that works over the Internet.
Here are some advanced features you can find on the platform:
The cost of a hosted PBX system can vary depending on the provider and chosen features. VoIPstudio offers plans starting at $ 4.99 per month per user, with advanced features such as call recording, virtual switchboard, and 24/7 technical support included.
The main difference between PSTN and hosted PBX lies in the infrastructure and management of the phone system. PSTN uses traditional physical lines and proprietary equipment, while hosted PBX operates through the cloud, remotely managed by a provider, with no local hardware needed at the user’s premises.
If you’ve ever called a company and had your call redirected, heard a personalized greeting, or been put on hold, you’ve already used a PBX system (private branch exchange).
A PBX is a telephone routing system that connects multiple office extensions and a small number of external lines.
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Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?
Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?
Start a free 30 day trial now, no credit card details are needed!