Business VoIP Myths Debunked

Though adoption of VoIP has increased dramatically in recent years, some businesses are holding back due to a combination of the unknown and so-called drawbacks.

Most of these concerns are myths, however, as Business 2 Community recently highlighted in a top myth debunker.

The first myth is that some businesses can be too small to benefit from VoIP, but this is mainly because smaller organisations that only have a single location do not realise the many benefits, simplicity, and the flexibility offered by the technology.

Another key misconception is that VoIP is too difficult to install and implement, when the truth is actually that it is usually more difficult to install a traditional phone system – a problem compounded if a company needs to expand or change location.

As the source notes: "A hosted VoIP phone system only needs to plug into the nearest internet connection, so it’s very easy to set up. Moving or expanding is as easy as unplugging hardware and plugging it back in. A VoIP phone system can be implemented in a business in very little time."

Some businesses worry that an IT team is needed to take care of support and maintenance for the new system, but it is important to note that traditional phone systems are completely separate from all the other systems in your business, while VoIP is directly integrated into the computer network, nullifying any connection concerns.

The advancement of the efficiency and reliability of VoIP also puts paid to any worries that it can be patchy; businesses will be fine as long as their internet connection meets the bandwidth that VoIP needs to run efficiently. Furthermore, the majority of data plans will support VoIP, with firms only needing to determine the bandwidth needs of the phone system they are thinking about investing in before they buy.

Finally, any concerns about the security of VoIP systems, due to the system’s use of the internet to communicate, are negated by the security protocols and safeguards put in place to keep the network safe and ensure that businesses enjoy minimal to no disruption.