VoIP Providers – Why a 30 Day Free Trial is Essential to Choosing Your PartnerPosted on: 2017-08-08 | Categories: VoIP Technology
Selecting a VoIP provider is no easy task. You have to know what your business requirements are and match them accurately to the features on offer. The problem is compounded by the fact that there are so many providers on the market. Vendors label the same feature with different names or use similar labels for widely differing capabilities. It is enough to confuse most people, especially business owners who don’t know the technical underpinnings of VoIP or how it works.
For most businesses, phones are the lifelines that connect all parts of the organization to each other and the outside. So a VoIP provider is more than just an external contractor that provides a service. In many cases your vendor becomes your trusted partner. Unlike your accountant who may visit a few times a year, your phones have to be working throughout. It is a continuous service without which your business can lose substantial revenue in just a few hours.
Choosing the wrong provider or service can be disastrous for your office. In fact the monetary losses can be the least important aspect of the problem. If the vendor does not use the appropriate codecs for quality, you may have to contend with bad audio, missed calls or dropped conversations. If the provider does not have adequate plans for backup or business continuity, you may lose your phones in the middle of the day.
Your rapidly expanding organization can lose important contacts or clients because your phone system cannot keep up with demand. Many companies find that switching to a different vendor is also not an easy task. The VoIP market is now crowded and extremely competitive. Some vendors are unable to continue services and shutdown unexpectedly. Can you imagine what that would mean for your business?
Why Is a 30 Day Free Trial Important?
Now that you know the importance of selecting the right service, let’s look at why the free trial crucial to make that decision. Most reputable vendors offer some sort of free trial or demo for prospective clients to try out the service. Make sure you read the fine print because these free trials often have conditions attached.
Some vendors will insist on having a credit card on file before they will start the trial even though it is supposed to be free. Others will lock away crucial features and only let you access the basic tools. Sometimes the free trial may only last a week before they insist on a decision. Very few providers like VoIPstudio offer a 30 day free trial without the need for a credit card. All you need is an email address and you can get started with the service immediately.
Sometimes the only way to see if the service will work for you is to actually use it. A service might be perfect for your business on paper but it may not be so in practice. Even if it is a perfect match, a free trial lets you see how the phone system functions in actual conditions and not a test environment. A particular VoIP service may be very intuitive and easy-to-use but it may not be suited for the way your employees work. Even if you are extremely sure about your choice, make use of the free trial to confirm your decision.
Try Before You Buy
The free trial lets you see the service in action before you make a monetary commitment. Though hosted VoIP services are inexpensive compared to regular landlines, it is still an expense. Contracts are not very common in the VoIP industry but quite a few vendors offer lower prices if you make a long-term commitment. So shouldn’t you test out the service before entering into such an agreement?
Evaluate All Aspects of the Service
A hosted VoIP service is more than just the technical features and capabilities. The free trial will also let you evaluate other aspects such as customer service, tech support, set up processes and so on. You want a vendor who will rush to your side when you have a problem. You should be able to trust your partner to take care of issues and manage the system for you.
You can evaluate the level of technical support the vendor offers. Can your employees reach them through email, chat, phone, the Internet or other channels? How quickly do they come to your aid after you open a ticket? Are the training materials accessible to everyone? The answers to these questions can greatly influence your choice of provider.
Free trials and demonstrations have become standard practice within the VoIP industry. Take this opportunity to investigate everything about the service you are about to purchase. This initial experience will be a good example of what you can expect from your vendor in the future.