Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Network Troubleshooting
  13. Getting Help

Manual Configuration - Polycom

If your phone was purchased from VoIPstudio, it has been already pre configured and there is no need to provision it.

Please refer to Phone edit section to assign extensions.

If your phone was not purchased from VoIPstudio, please perform a Factory Reset described in Factory Reset section above and Firmware upgrade.

You can obtain your phone IP by following the steps described in Find phone IP section above.

Polycom - SIP account settings

Figure 9.1 Polycom - SIP account settings.

To configure Polycom phone to work with VoIPstudio service login into web interface (default username: Polycom, default password: 456) of the device and follow steps below:

  1. Click Lines link in the top menu.
  2. Enter your SIP username into fields (2).
  3. Enter your SIP password into filed (3).
  4. Enter your extension into field (4).
  5. Enter your SIP domain into field (5).
  6. Click Submit button (6).

After a short while the Polycom phone will connect to VoIPstudio servers and you will be able to start making and receiving calls.


Polycom - Manual account settings

Figure 9.2 Polycom - Manual account settings.
  1. Click Simple Setup.
  2. Enter your SIP domain into fields (2).
  3. Enter your Any Identifier into filed (3).
  4. Enter your SIP User name into field (4).
  5. Enter your SIP Password into field (5).
  6. Enter your Any Identifier into filed (6).
  7. Click To Submit and Save all Changes. (7).

Digitmap and dialling adjustments

Polycom - Digitmap

Figure 9.3 Polycom - Digitmap.

It is recommended to leave Polycom Digitmap pattern empty, set Digitmap Timeout and disable End-of-Dial Marker. To adjust this setting follow steps bellow:

  1. Navigate to Settings (1).
  2. Select SIP section (2).
  3. Make sure Digitmap text area is empty.
  4. Fill Digitmap time out with: 6|6|6|6|
  5. Make sure check box Remove End-of-Dial Marker is disabled.
  6. Save changes

Voice Mail message button

Polycom - Voice Mail message button

Figure 9.4 Polycom - Voice Mail message button.

To set number Polycom phone calls to retrieve a voice mail message. Follow steps bellow:

  1. Navigate to Settings > Lines (1)
  2. Select appropriate line line 1.
  3. Expand Message Center section.
  4. Set Callback Contact as #445.
  5. Save changes
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