Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Network Troubleshooting
  13. Getting Help

Integrations - simPRO

In this chapter you will learn how to integrate simPRO with VoIPstudio.

VoIPStudio Credentials

To Complete the simPRO Integration you will require your user SIP Credentials below you can see how to access this.

Edit Users panel

Figure 10.1 Edit Users panel.

Here you can add users or view and edit their settings.

  1. Click to Add new Users to Current Account.
  2. Displays key Settings of User such as Voicemail, Call Waiting and Phone Status.
  3. Click to Edit User and change settings.

VoIPStudio SIP Credentials

Figure 10.2 VoIPStudio SIP Credentials.
  1. Scroll down on the tabs on the left of the edit user window and select SIP Info.
  2. Domain required in Figure 10.5 Below.
  3. SIP Username Required in Figure 10.7 Below.
  4. SIP Password Required in Figure 10.7 Below

simPRO Enable VoIP Integration

Start Options

Figure 10.3 Start Options.
  1. Hover cursor over System.
  2. Select Setup.
  3. Select Security Groups.
  4. Select the relevant security group for the user setting up the VoIP integration.

Enable VoIP

Figure 10.4 Enable VoIP.
  1. Select the Setup tab from Security Groups.
  2. Scroll down to the bottom of the page.
  3. Select the Tick Box for VoIP Integration to allow.
  4. Click Save to continue.
  5. Once save is complete select the VoIP Tab to proceed.

simPRO Configure VoIP Integration

Configure VoIP

Figure 10.5 Configure VoIP.
  1. Use the Slide button to switch VoIP Integartion to On
  2. Enter the SIP Domain of your account as shown in Figure 10.2 Number (2) above.
  3. Enter the Country code you call to most often.
  4. Enter the area code you call most often, leaving this field blank requires the area code to be populated on all card files.
  5. Click Save to continue.

Navigate to Employees

Figure %IMG_ADMIN_SIMPRO_employees% Navigate to Employees.
  1. Hover over People in the top left.
  2. Select Employees.
  3. Click on the User you wish to configure for VoIP.

Configure User Details

Figure 10.6 Configure User Details.
  1. Swap to Settings Tab of the Employee.
  2. Enter SIP Username as shown in Figure 10.2 Number (3)
  3. Enter SIP Password as shown in Figure 10.2 Number (4)
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