Mostly inbound calls?
Choose a low-cost monthly licence fee and simply pay as you go for the calls you make
Outbound calls to different places?
Get 2,000 outbound minutes per user/ month and one inbound number per user
Covers international calls to over 45 countries including:
Instructions below show how to enable Call Center functionality in Salesforce CRM which allows for "click to call" and incoming calls screening for easy management of Leads and Contacts interactions.
Note: VoIPstudio Call Center module is compatible with the following Salesforce editions: Professional, Enterprise and Unlimited . You also need to ensure all telephone numbers in your Salesforce records are stored in +E164 format, which is +[country code][telephone number]
. For example +12124453312
(for United States number 212 445 3312
) or +442036427900
(for United Kingdom number 0203 642 7900
)
eu.sip.ssl7.net
SIP domain) or VoIPstudioCTI-AMN.xml (for customers using amn.sip.ssl7.net
SIP domain) right click and select "Save Page As..." from context menu.Setup
in the top toolbar.Feature Settings
from the toolbar on the leftService
-> Call Center
-> Call Centers
Continue
button on introduction page.Import
buttonVoIPstudioCTI-XX.xml
file downloaded in step 1Import
buttonManage Call Center Users
buttonAdd More Users
buttonAdd to Call Center
buttonApps
-> App Manager
from the toolbar on the leftNew Lightening App
Next
Console navigation
Next
Open CTI Softphone
to Utility Bar (also add any other items you may require)Next
Next
Save & Finish
Phone
link and login into VoIPstudio softphoneeu.sip.ssl7.net
SIP domain) or VoIPstudioCTI-AMN.xml (for customers using amn.sip.ssl7.net
SIP domain) right click and select "Save Page As..." from context menu.Setup
in the top toolbar.Customize
from the toolbar on the leftCall Center
Call Centers
Continue
button on introduction page.Import
buttonImport
buttonManage Call Center Users
buttonAdd More Users
buttonAdd to Call Center
button(2a)
or enter the number you want to call into top field of VoIPstudio softphone (2b)
and click "Call" button. VoIPstudio PBX will call your registered SIP Endpoint (softphone running on your PC or hardware phone on your desk) and as soon as you answer the call will be placed to your destination number.Contact
icon and select Show Contact
from the context menu.Question mark
icon and select Add Contact
or Add Lead
from the context menu.Show Contact
in the context menu to have the relevant record opened.Add new Contact
or Lead
.Start a free 30 day trial now, no credit card details are needed!
Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?
Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?
Start a free 30 day trial now, no credit card details are needed!