Interactive Voice Response system can respond with pre-recorded audio messages to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. The use of IVR and voice automation enables a company to improve its customer service and lower costs, due to the fact that callers' queries can be resolved without the cost of a live agent who, in turn, can be directed to deal with specific areas of the service. If the caller does not find the information they need, or require further assistance, the call is then transferred to an agent who can deal with them directly.
Here you can add an IVR or view and edit their settings.
To add an IVR click button shown as
(1) in Figure 7.1 above and follow steps below:
Submitbutton to save settings.
To edit an IVR click button shown as (2) in Figure 7.1 above.