Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Getting Help


Users panel

Figure 3.1 Users panel.

Here you can add users or view and edit their settings.

  1. Click to Add new Users to Current Account.
  2. Displays key Settings of User such as Voicemail, Call Waiting and Phone Status.
  3. Click to Edit User and change settings.


Below you will find detailed description of all options available when adding or editing users.

General and Numbers

General and Numbers panel

Figure 3.2 General and Numbers panel.
  1. Enter Email address of User, Required for Login Username and Voicemail.
  2. Enter User First Name.
  3. Enter User Last Name.
  4. Company directory - optional audio recording of user name which will be used in IVR Company Directory feature.
  5. Optional Mobile number used on Contacts Page.
  6. Select User Location, changes display settings to more localised format and outgoing dialplan.
  7. Ease of access management of all Account Locations.
  8. Create and Confirm Password used to log into user account.
  9. Select Security Roles: Administrator, User or Reception, only relevant pages will be visible.
  10. Customize 4 digit User extension used for Internal calls and Routing. NOTE: Extension number has to be unique within the account.
  11. Assign numbers to direct to User only. NOTE: Numbers assigned to user will direct calls to specified user only.
  12. Select Default CLI/Caller ID will be displayed for all outgoing calls that do not fit Dynamic Caller ID Criteria.
  13. Select ALL numbers to be used for Caller ID. NOTE: Dynamic CLI will only apply to countries that match the Inbound numbers assigned.
  14. Click to Submit and Create a new User or Changes to Edited User.

Features and Groups

Features and Groups panel

Figure 3.3 Features and Groups panel.
  1. Select time interval before incoming calls go to "No Answer" option.
  2. When Ring Time expires Destination if no answer will be applied. For Example send call to Voicemail, IVR etc.
  3. Allow Call Waiting - multiple incoming calls will be accepted on extension. Disable to limit simultaneous incoming calls to one.
  4. Enable or disable Do Not Disturb for User.
  5. Create 4 digit Pin used to Access Voice mail.
  6. Select Delivery Options for Voice mail.
  7. Enable voicemail text message transcripts.
  8. Select voicemail announcement.
  9. Add voicemail announcement. NOTE: New announcement Audio file has to be in MP3 format and no larger than 2MB.
  10. Select Call Recording options: Incoming or Outgoing calls only, All Calls.
  11. Select if Ad-hoc (by pressing # key twice) recording should be allowed.
  12. Select to disable recording of internal calls.
  13. Select to allow supervisor to Barge into other users calls - see "Advanced" - "Call Barging" chapter for further details.
  14. Before Call Barging can be used Permission Groups has to be defined - see "Advanced" - "Call Barging" chapter for further details.
  15. Select a Pickup Group to assign User to.
  16. Select a Ring Group to assign User to.
  17. Select a Queue to assign User to.
  18. Click to Submit and Create a new User or Submit Changes to Edited User.

Follow Me and SIP Info

Follow Me and SIP Info panel

Figure 3.4 Follow Me and SIP Info panel.
  1. Activate Call Forwarding. To enable & disable directly from the IP hard-phone or soft-phone please dial:
    • #421 Enable Call Forwarding
    • #422 Disable Call Forwarding
  2. Select option to allow forwarding to happen on all calls or Direct calls only (calls placed directly to user extension or inbound number). If select Follow Me will not activate on calls from Ring Groups, Queues etc.
  3. Require to confirm acceptance of forwarded call by pressing 1 on the dialpad. Helps to prevent calls forwarded to mobile numbers be answered by voicemail service.
  4. Deselect to prevent user from activating Follow Me feature on their extension.
  5. Set Time to Ring SIP Phone before Forwarding starts.
  6. Select Caller ID display mode: Remote will display caller ID as normal, Local will display Number caller Dialled in on.
  7. Select pre-forward message, disable pre-forward or upload your own.
  8. Enter Number calls should be forwarded to.
  9. If Multiple numbers are being Forwarded to Ring Strategy can be used to route calls between numbers.
  10. Select Time frame before "Destination if no answer" option comes into effect.
  11. Select option to execute when call is not answered.
  12. Domain used by account to connect Phones.
  13. Username used for authentication of Phones.
  14. Password Required for authentication of Phones.
  15. Reset SIP password - note: all configured SIP devices will have to be re-provisioned when SIP password is reset.
  16. Dialplan of User when making outgoing calls dependant on Location selected for User.
  17. Displays all registered SIP endpoints for User. User cannot make or receive calls if no endpoints registered.
  18. Use wrench icon to access SIP tools context menu.
  19. SIP Test allows to verify connectivity between VoIPstudio network.
  20. MTR Test allows to verify connection quality between VoIPstudio network.
  21. Use this option to forcefully remove SIP registration.
  22. To refresh list with newly registered SIP devices.
  23. Submit Changes to Edited User.

XMPP Info and Advanced

XMPP Info and Advanced panel

Figure 3.5 XMPP Info and Advanced panel.
  1. XMMP Domain used to configure chat Programs and Software.
  2. XMPP Username used to configure chat Programs and Software.
  3. XMPP Password used to Configure chat Programs and Software.
  4. Reset Password
  5. Shows all XMPP devices currently online for respective user.
  6. API User ID
  7. API Key used for Advanced Functionality.
  8. Click to Call Settings to improve or simplify when number is Clicked by Automatically answering.
  9. When enabled calls to Queues and Ring Groups will log as "Missed" in phones call history.
  10. Set User to 'Disabled' removes voice functionality but allows for use as mailbox and Call Forwarding. 'Disabled' users are free of charge.
  11. Submit Changes to Edited User.


To add new User account click button shown as (1) in Figure 3.1 above.


To edit User account click button shown as (3) in Figure 3.1 above.

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