Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Getting Help

History

Chat

Chat History panel

Figure 7.1 Chat History panel.

Here you can view history of Chats between users and in Conference Rooms.

  1. Click headers to filter history using specific criteria like date ranges etc.

CDR

Call Details Records panel

Figure 7.2 Call Details Records panel.

Here you can view Call Details Records.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.2 above to view detailed call information.
  3. Click icon shown as (3) in Figure 7.2 above to export Call Details Records to .csv file.

Call Recordings

Call Recordings History panel

Figure 7.3 Call Recordings History panel.

Here you can view Call Recordings history.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.3 above to playback recording audio.
  3. Click icon shown as (3) in Figure 7.3 above to download recording MP3 file.
  4. Click icon shown as (4) in Figure 7.3 above to download recordings history as Excel file.
  5. Select the Call Recordings you want to remove and click icon shown as (5) in Figure 7.3 above to remove them from the server.

Fax

Fax History panel

Figure 7.4 Fax History panel.

Here you can view Faxes history.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.4 above to download fax file.

SMS

SMS History panel

Figure 7.5 SMS History panel.

Here you can view SMS Messages history.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.5 above to view SMS message.

Voicemail

Voicemail History panel

Figure 7.6 Voicemail History panel.

Here you can view Voicemail history.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.6 above to playback voicemail audio.
  3. Click icon shown as (3) in Figure 7.6 above to download voicemail MP3 file.
  4. Select the voice mail message and click icon shown as (4) in Figure 7.3 and select from the drop down list if you want to Delete or move the selected message between folders.
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