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History

Chat

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Figure 7.1 Chat History panel.

Here you can view history of Chats between users and in Conference Rooms.

  1. Click headers to filter history using specific criteria like date ranges etc.

CDR

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Figure 7.2 Call Details Records panel.

Here you can view Call Details Records.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. If a Contact for the source or destination is known the Contact will be displayed in the respective columns.
  3. Click icon shown as (3) in Figure 7.2 above to view detailed call information.
  4. Click icon shown as (4) in Figure 7.2 above to export Call Details Records to .csv file.

Call Recordings

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Figure 7.3 Call Recordings History panel.

Here you can view Call Recordings history.

  1. Select the Call Recordings you want to remove.
  2. Click Delete to Remove selected Recording from the Server.
  3. Click icon shown as (3) in Figure 7.3 above to download recordings history as Excel file.
  4. Click icon shown as (4) in Figure 7.3 above to playback recording audio.
  5. Click icon shown as (5) in Figure 7.3 above to download recording MP3 file.
  6. Change how many Records show, Auto changes according to browser sizing.

Fax

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Figure 7.4 Fax History panel.

Here you can view Faxes history.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.4 above to download fax file or Confirmation file.

SMS

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Figure 7.5 SMS History panel.

Here you can view SMS Messages history.

  1. Click headers to filter history using specific criteria like date ranges etc.
  2. Click icon shown as (2) in Figure 7.5 above to view SMS message.

Voicemail

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Figure 7.6 Voicemail History panel.

Here you can view Voicemail history.

  1. Select the voice mail messages to move or delete.
  2. From the dropdown select what action to apply to selected messages.
  3. Click headers to filter history using specific criteria like date ranges, folders etc.
  4. Click icon shown as (4) in Figure 7.6 above to playback voicemail audio.
  5. Click icon shown as (5) in Figure 7.6 above to download voicemail MP3 file.
  6. Change how many Records show, Auto changes according to browser sizing.