Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Getting Help



Figure 2.1 Dashboard.

Dashboard provides a summary of all activity on account and the top up of credit for outgoing calls.

NOTE: Demo Data will display on Graphs until 7 days of Data has been accumulated.

  1. Select Time Interval to display on Graphs.
  2. To add additional or previously removed Graphs just click and select desired options.
  3. Click to Purchase additional Credit for Calls. Credit selections made will be placed in basket for checkout.
  4. Click to Open Auto Topup Menu and configure as required see figure below for more details.
  5. All Legal Documents can be viewed and downloaded, click More to see all available documents.
  6. All Graphs can be removed and later added to Dashboard except for Credit / Payment Panel.

Auto Topup

Auto Topup Settings

Figure 2.2 Auto Topup Settings.

This feature allows for the automatic purchase of PSTN call credit using any saved payment details.

  1. Select from drop down Credit Value that system should top up with automatically.
  2. Select threshold when Auto Topup will automatically add more call credit.
  3. Click to Enable Auto Topup with selected settings. If already active this will disable Auto Topup feature.

Dashboard Queue Statistics

Dashboard Queue Statistics

Figure 2.3 Dashboard Queue Statistics.
  1. Select Dates to filter.
  2. Select Single or Multiple Queue`s to filter.
  3. Select Single or Miltiple Agents to filter.
  4. Select Different Locations to filter.
  5. Click to Update and fetch filtered data.
  6. Click on the Eye Icon to display additional Details.
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