Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Getting Help

Settings - Phones

Phones panel

Figure 7.1 Phones panel.

Here you can manage IP phones assigned to your account.

Once a VoIP phone is registered with your hosted PBX you will be able to easily assign users to particular phone. All phones purchased via your Control Panel (see Buy chapter below) will be automatically added to your account. It is also possible to add phones (selected models only) purchased from other vendors.

Add

Add phone window

Figure 7.2 Add phone window.

To add a phone purchased from the third party vendor click Add Phone button shown as (1) in Figure 7.1 above and follow steps below:

  1. Select your device model.
  2. Enter your device MAC address - five groups of digits and letters separated by a colon sign for example: 00:1a:4d:5c:25:8d. Usually printed on the label located at the back of the device.
  3. Name Device as required.
  4. Click Submit button.
  5. Copy and Paste provisioning URL into Phone Configuration as shown below.

Once a supported devices is added to our system you will obtain auto-provisioning URL, enter it into device settings and manage the phone via your web based control panel.

Edit

Edit phone window

Figure 7.3 Edit phone window.

To edit a phone click icon shown as (4) in Figure 7.1 above and follow steps below:

  1. Select a user you wish to assign to this phone.
  2. Enable Busy Lamp Field (BLF - when enabled line LED`s display the real time status of the monitored extension. Line key will flash red when phone is ringing, turn solid red when a call is connected and orange to display an error.)
  3. Select a user you wish to monitor using BLF.
  4. Use Background image drop down to select image displayed on phone's LCD screen. This open is not available for all phone models.
  5. Use Provisioning template drop down to select Custom Provisioning Template. See Customer Provisioning Templates below for further details. This option is not available for all phone models.
  6. Click Submit button.

After a short while device will obtain new configuration profile from VoIPstudio central provisioning server and re-assign phone lines accordingly.

Settings

Phone provisioning settings window

Figure 7.4 Phone provisioning settings window.

To manage advances phones provisioning settings click Settings button shown as (3) in Figure 7.1 above and follow steps below:

Hot desking

Phones can be re-reconfigured by dialing #446 and providing Administrator PIN number.

  1. Use field (1) to update your hot desking Administrator PIN number.

Background Image

Follow steps below to upload new background image:

  1. Give it a unique name.
  2. Select image file to upload.
  3. Click Upload button.

Custom Provisioning Template

Follow steps below to create custom provisioning template:

  1. Give it a unique name.
  2. Select phone's make and model.
  3. Click Add button.

Buy

Phone buy window

Figure 7.5 Phone buy window.

To buy an Internet (VoIP) phone click button shown as (2) in Figure 7.1 above and follow steps below:

  1. Select hardware category in the left menu.
  2. Click Add to Basket next to phone you wish to buy.

Next follow Checkout and delivery steps below to complete the transaction.

Phone checkout and delivery

  1. Click checkout button. Just in case checkout window it is not already open.
  2. Review item description and quantity.
  3. Click Continue to delivery address to introduce delivery details

Phone buy window checkout

Figure 7.6 Phone buy window checkout.
  1. Click to use a previously saved address.
  2. Fill with the address details
  3. Click to Add the delivery address
  4. Click to come back to the Check out window.

Phone delivery address window

Figure 7.7 Phone delivery address window.

Checkout window will update and add the delivery charges according your items and delivery address. Now system allows you to finish payment procedure using:

  1. Business Account
  2. Pay with one of your saved credit cards
  3. Pay with a new credit card.

Phone payment options

Figure 7.8 Phone payment options.
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