Administrator Manual

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  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Getting Help

Settings - Routing Rules

Routing Rules can be used to overwrite default settings for inbound and outbound call routing based on pre-defined conditions. Before you can start adding Routing Rules you would need to create condition objects - please see detailed instructions below.

Time Conditions

Time Conditions window

Figure 7.1 Time Conditions window.

In order for routing rules to be triggered only during specified time window Time Conditions need to be defined as described below:

  1. Enter unique name.
  2. Select when time window should start and end from the drop down list or click to introduce an specific value. Date part is optional.
  3. Select which days of the week rule will be active.
  4. Time`s specified will be in accordance to selected Timezone.
  5. Click Add Time Condition to save settings.
  6. Time Condition can be removed by clicking icon shown as (6) in Figure 7.1 above.
  7. To edit Time Condition click icon shown as (7) in Figure 7.1 above.

Caller IDs

Caller IDd window

Figure 7.2 Caller IDd window.

In order to match inbound routing rules based on the Caller ID (number where incoming calls are coming from) follow steps below:

  1. Optionally select or create a group.
  2. Enter Caller ID number or pattern that will match Caller ID number. Characters listed below are interpreted as a pattern rather than a literal:
    • X - any digit from 0-9
    • Z - any digit from 1-9
    • N - any digit from 2-9
    • [1235-9] - any digit in the brackets (in this example, 1,2,3,5,6,7,8,9)
    • X. - (dot) one or more of X - for example +442X. will match any number starting with 442
  3. Click Add button to save settings.
  4. Caller ID can be removed by clicking icon shown as (4) in Figure 7.2 above.
  5. To edit Caller ID click icon shown as (5) in Figure 7.2 above.

Destinations

Destinations window

Figure 7.3 Destinations window.

In order to match outbound routing rules based on number dialed follow steps below:

  1. Optionally select or create a group.
  2. Enter destination number or pattern that will match dialed number. Characters listed below are interpreted as a pattern rather than a literal:
    • X - any digit from 0-9
    • Z - any digit from 1-9
    • N - any digit from 2-9
    • [1235-9] - any digit in the brackets (in this example, 1,2,3,5,6,7,8,9)
    • X. - (dot) one or more of X - for example +442X. will match any number starting with 442
  3. Click Add button to save settings.
  4. Destination numbers can be removed by clicking icon shown as (4) in Figure 7.3 above.
  5. To edit Caller ID click icon shown as (5) in Figure 7.3 above.

PIN Codes

PIN Codes window

Figure 7.4 PIN Codes window.

In order to protect inbound call route with a PIN Code follow steps below:

  1. Enter unique name.
  2. Enter 4 digit long PIN code.
  3. Optionally configure custom audio prompts.
  4. Click Add PIN Code to save settings.
  5. Click icon show as (5) in Figure 7.4 above to delete PIN code.
  6. Click icon show as (6) in Figure 7.4 above to edit PIN code.

Once a PIN Code is created it can be selected in drop down show as (5) in Figure 7.6 below.

Inbound

Inbound Rules panel

Figure 7.5 Inbound Rules panel.

Inbound Routing Rules can be used to overwrite default settings for inbound call routing based on pre-defined conditions.

Add

Inbound Rule window

Figure 7.6 Inbound Rule window.

To create Inbound Routing rule click Add Rule button shown as (1) in Figure 7.5 above and follow steps below:

  1. Set rule position. Rules are evaluated from lowest to highest position.
  2. Select Caller IDs which should trigger this rule.
  3. Select PBX destination which this rule should apply to.
  4. Select time interval during which this rule should be active.
  5. Select destination for inbound calls matching rule criteria.
  6. Click Submit button to save settings.

Edit

To edit Inbound Routing rule click icon shown as (3) in Figure 7.5 above.

Outbound

Outbound Rules panel

Figure 7.7 Outbound Rules panel.

Outbound Routing Rules can be used to define permission for outbound call routing on pre-defined conditions.

Add

Outbound Rule window

Figure 7.8 Outbound Rule window.

Follow steps below to create outbound routing rule:

  1. Set rule position. Rules are evaluated from lowest to highest position.
  2. Select Users who this rule should apply to.
  3. Select destination numbers which this rule should apply to.
  4. Select time interval during which this rule should be active.
  5. Select action for outbound calls matching rule criteria: Allow or Block.
  6. Click Submit button to save settings.

Edit

To edit Outbound Routing rule click icon shown as (3) in Figure 7.7 above.

TPS UK

The TPS or Telephone Preference Service is a database where owners of numbers have specified they do not wish to be contacted with any Marketing or indirect Sales calls - see https://www.tpsonline.org.uk/ website for further details.

This is part of an Ofcom regulation that has severe penalties if not adhered to.

VoIPstudio platform is updated daily with over 2+ MLN numbers present in TPS database. This allow to create a simple Outbound Routing Rule that will automatically block any attempts to call to numbers on this list.

Example of this setup can be seen here:

Outbound Rule TPS Block Window

Figure 7.9 Outbound Rule TPS Block Window.
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