Mostly inbound calls?
Choose a low-cost monthly licence fee and simply pay as you go for the calls you make
Outbound calls to different places?
Get 2,000 outbound minutes per user/ month and one inbound number per user
Covers international calls to over 45 countries including:
Routing Rules can be used to overwrite default settings for inbound and outbound call routing based on pre-defined conditions.
Before you can start adding Routing Rules you would need to create condition objects - please see detailed instructions below.
In order for routing rules to be triggered only during specified time window Time Conditions need to be defined as described below:
Add Time Condition
to save settings.(6)
in Figure 7.1 above.(7)
in Figure 7.1 above.In order to match inbound routing rules based on the Caller ID (number where incoming calls are coming from) follow steps below:
X
- any digit from 0-9Z
- any digit from 1-9N
- any digit from 2-9[1235-9]
- any digit in the brackets (in this example, 1,2,3,5,6,7,8,9)X.
- (dot) one or more of X - for example +442X. will match any number starting with 442Add
button to save settings.(4)
in Figure 7.2 above.(5)
in Figure 7.2 above.In order to match outbound routing rules based on number dialed follow steps below:
X
- any digit from 0-9Z
- any digit from 1-9N
- any digit from 2-9[1235-9]
- any digit in the brackets (in this example, 1,2,3,5,6,7,8,9)X.
- (dot) one or more of X - for example +442X. will match any number starting with 442Add
button to save settings.(4)
in Figure 7.3 above.(5)
in Figure 7.3 above.In order to protect inbound call route with a PIN Code follow steps below:
Add PIN Code
to save settings.(5)
in Figure 7.4 above to delete PIN code.(6)
in Figure 7.4 above to edit PIN code.Once a PIN Code is created it can be selected in drop down show as (5)
in Figure 7.6 below.
Inbound Routing Rules can be used to overwrite default settings for inbound call routing based on pre-defined conditions.
To create Inbound Routing rule click Add Rule
button shown as (1)
in Figure 7.5 above and follow steps below:
Submit
button to save settings.To edit Inbound Routing rule click icon shown as (3)
in Figure 7.5 above.
Outbound Routing Rules can be used to define permission for outbound call routing on pre-defined conditions.
Follow steps below to create outbound routing rule:
Submit
button to save settings.To edit Outbound Routing rule click icon shown as (3)
in Figure 7.7 above.
The TPS or Telephone Preference Service is a database where owners of numbers have specified they do not wish to be contacted with any Marketing or indirect Sales calls - see https://www.tpsonline.org.uk/ website for further details.
This is part of an Ofcom regulation that has severe penalties if not adhered to.
VoIPstudio platform is updated daily with over 2+ MLN numbers present in TPS database. This allow to create a simple Outbound Routing Rule that will automatically block any attempts to call to numbers on this list.
Example of this setup can be seen here:
Start a free 30 day trial now, no credit card details are needed!
Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?
Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?
Start a free 30 day trial now, no credit card details are needed!