Administrator Manual

Choose a chapter

  1. Introduction
  2. Dashboard
  3. Users
  4. Contacts
  5. Telephone Numbers
  6. Settings
  7. History
  8. Hardware Configuration
  9. Integrations
  10. Billing
  11. Advanced
  12. Getting Help

Settings - Ring Groups

Ring Groups panel

Figure 7.1 Ring Groups panel.

Ring Groups allow to link several extensions into a group with a single inbound number (DDI) assigned to it.

Here you can add Ring Group or view and edit their settings.

Add

Ring Group window

Figure 7.2 Ring Group window.

To add Ring Group click button shown as (1) in Figure 7.1 above and follow steps below:

  1. Enter unique name.
  2. Select to have name of Ring Group ahead of caller ID.
  3. Select users who should be members of this Ring Group.
  4. Select numbers assigned to this Ring Group.
  5. Select Ring Strategy - see diagram below for more information.
  6. Define how long group members should be called before redirecting to Destination if no answer.
  7. Select what to do if call is not answered.
  8. Select Music on Hold, either system or custom music.
  9. Click Submit button to save settings

Edit

To edit Ring Group click button shown as (2) in Figure 7.1 above.

Ring Strategies

Ring Strategies

Figure 7.3 Ring Strategies.

Diagram above illustrates Ring Strategies for an example Ring Group with users: User A, User B and User C and Ring Time set to 5 seconds.

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